The Dialogue with Dewayne Holloway

This feature is a question-and-answer session with a new Blount County Chamber member. So here we go with our 97th installment visiting with Dewayne Holloway, owner, of Cell Phone Repair (CPR), who are in business to provide the citizens of Blount County the best of service that can be provided with all mobile and electronic devices.
 
Describe what CPR does. Sales and Service of Smartphones, tablets, Computers and games systems. Specializing in Smartphone, tablet, Computer services. An independently owned franchise with over 500 stores and opening almost one a week. We will have the buying power to get the best parts and the best prices. This is why we offer a Lifetime Warranty on all screen replacements.
 
How did you get started? After spending all my career in the IT industry and most recently 15 years with a Fortune 100 software/hardware company I started our first store in November 2014 at the University of Tennessee and have since opened up in Pigeon Forge in August 2016. The location in Alcoa will be our Home base and will serve the other 2 locations as well as any others from Alcoa.
 
What is your background? After receiving an Associates in Electronics from T.I.E. now Fountainhead College of Technology, I have spent the rest of my career building the knowledge through obtaining several other certifications that include. MCP-Microsoft Certified Professional I-Net- Internet Networking CNE-Certified Network Engineer Net-+ - Networking Plus Comp TIA Certification
 
Describe your customers. Our customers are normally in very upset state of mind. And in our type of service we understand that we are the link to turn this around. Whether to repair the phone or retrieve data from a laptop or tablet they thought they have lost.
 
What impacts your business environment? The social and technological environments effect us the most because socially all the devices we work on are attached to the "social media". And technological because this environment is changing with the release of each new phone or laptop. It is our job to stay educated in these environments so that we can serve our customers to the best that can be.
 
Name three things you wish you knew when you started. 1. Customer temperaments. 2. Employee Needs. 3. Owner interaction
 
What do you enjoy about CPR? The most thing I enjoy is seeing the smile on the customers face when we are able to save that phone or laptop. Or the pictures and data on their device. It's priceless when "We Save Your Mobile Life"
 
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